Support

Overview

All HootBooth® Photo Booth products include free lifetime phone, email, online support and 30 days of HootHelp, our free remote product orientation and setup assistance. With your permission, we will log in to the PC that is integrated into your new product from our corporate office to assist you. Our HootHelp service includes live tutorials for printing and social media features, assistance in personalizing your photo booth screens and printing templates with your logo and general Q&A and troubleshooting for the first 30 days.  

You also have the option to purchase an annual subscription to extend your 30 days of HootHelp to 1 full year of remote support. Click here to subscribe to an annual HootHelp membership.  

Phone & Email Support

We are available Monday - Friday, 9:00am - 5:00pm US CST to help you with any questions or assist in trouble shooting. Simply email us at help@hootboothphotobooth.com or call us at +1-800-518-4668.  If you contact us outside of our standard business hours , we will reply within 24 hours, if not sooner.   

For printersupport, please contact the printer manufacturer, Sinfonia,  at +1-732-271-7328 or email supporttech@kgusa.com 

Knowledge Base

Search the knowledge base for Getting Started guides, software tutorials, printer troubleshooting and more!

Submit a Support Ticket

Click here to submit a support ticket.  Please note that when you submit a support ticket during business hours we strive to respond within the same business day.  If you send a support ticket outside of our normal business hours, we will reply within 24 hours, if not sooner.