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FAQ's

 Q:  Can you tell me about your company, HootBooth® Photo Booth?  

A:  HootBooth Photo Booth, LLC is a manufacturer of photo booth kiosk made in USA!   Our company is comprised of photographers, technology and business professionals who have been renting and selling photo booth equipment for over five years. 

Q:  I see you offer several categories of photo booths.  What are the main differences?

A:  You can view a visual comparison chart of our various photo booth products here.  The HootBooth® Photo Booth is our commercial-grade, flagship product which provides a completely integrated 'print+social booth' functionality - an all in one kiosk!  This complete integration and voice guided 'virtual attendant' makes it easy for guests to operate the photo booth themselves; yep, you heard that right - this model does not require an attendant to be present at the event.   In this model, the photo printer and the social booth functionality are completely housed in one durable kiosk and includes a 23.8" commercial-grade touchscreen display that makes it ideal for corporate events such as trades hows, festivals and retail establishments where the photo booth kiosk will be more stationary.  We also offer a 'social booth' only version of this product for people who are only needing the social booth functionality.  

The HootBooth® DSLR EventPRO Photo Booth includes advanced photo booth features for photo booth event professionals that still wish to print photos and upload photos to social media but also want to offer green screen removal, animated GIF, video, slow motion video, Sketch Booth and other types of special filters such as Comic Book, Warhol and more!  We offer two sizes of EventPRO's.  Our standard size, weighing 62 lbs., includes a large 21.5" touch screen display and a powerful PC with a 1 Terabyte hard drive.  Our HootBooth® MINI DSLR EventPRO Photo Booth weighs only 44 lbs. and includes a 12" touchscreen display with a Surface Pro 4 tablet, 4GB RAM, 128GB HDD and a second 16" display in the back to showcase a slideshow of images or corporate branding and advertising!  

We also offer the Hoot #Hashtag Instragram Printer station which is the latest innovation in photo booth technology.  This completely integrated kiosk provides event guests with live printing of Instagram and Twitter images that have been photographed with event guests' phones and hashtagged with up to two (2) event hashtags! This new offering allows event professionals the ability to offer two completely different types of photo fun for party events or marketing promotional events thus doubling your revenue per event!

 Q:  Do you have detailed specification sheets for the HootBooth® Photo Booths?

A:  Yes, we do!  You may download the HootBooth® DSLR Print+Social Booth specs here and the HootBooth® Webcam Social Booth specs here.

Q:  Do you have detailed specification sheets for the HootBooth® DSLR EventPRO and the HootBooth® MINI DSLR EventPRO Photo Booths?

A:  Absolutely!  Feel free to download the HootBooth® DSLR EventPRO specs here and the HootBooth® MINI DSLR EventPRO specs here.

Q:  Do you have a detailed specification sheet for the Hoot #Hashtag Instagram Printer?

A:  Sure!  Please download the specs here.

Q:  What type of software package(s) are installed on your products? 

A:   We offer easy-to-use software that comes preloaded on all HootBooth® Photo Booth products.  Our software package includes pre-designed templates, a template builder for your custom templates and social booth functionality built right in!  For our HootBooth® EventPRO models, the photo booth software includes advanced features such as animated GIF, video, slow motion (slomo) video, sketch, comic and other fun photo booth filters!  If you wish to use another PhotoBooth software program, you may replace the installed software package with the photo booth software package of your choice. Our Hoot #Hashtag Instagram Printer kiosk comes preinstalled with an easy to use software product that pulls in Instagram and Twitter image feeds that have been tagged with an event's unique hashtag (up to 2 hashtags) and allow for either print on demand through the kiosk or 'live printing' where all hashtag images are printed.  When offering an event with a 'live printing' feature, we recommend utilizing an attendant to place the prints on a 'Hashtag Wall' for guests to find their print to take home.

 Q:  What type of support do you offer on your photo booths?

A:  All HootBooth® Photo Booths come standard with lifetime phone, email and knowledge base support and 30 days of HootHelp which is our free remote support for getting started and trouble shooting once you receive your new HootBooth® Photo Booth. With your permission, we will log in to the PC on your HootBooth from our offices; our HootHelp service includes live tutorials for printing and social features, assistance in personalizing your photo booth screens and printing templates with your logo and general Q&A and troubleshooting for the first 30 days.  You will always have the option to purchase 1 Year Remote Support for $599 annually to continue the HootHelp remote support service. 

Q:  How easy are HootBooth® Photo Booths to set up?

A:   All HootBooth® Photo Booth models are designed to be set up in five minutes!  It's as simple as attaching the photo booth kiosk to the base/stand part of the booth. Once that's done, just wheel it in place in front of your backdrop, plug it in and you're ready to roll!  Watch the setup video here.  You can also download the HootBooth® Photo Booth Kiosk Setup Guide here.

 Q:  What type of DSLR camera is integrated into the HootBooth® Photo Booths that come standard with DSLR cameras?

A:   Our HootBooth® Photo Booth kiosks that include DSLR include a Canon DSLR camera with 18 megapixel resolution and a 18-55mm lens.  We have standardized on this camera model as it offers 'LiveView' capability - a necessity for our photo booth system, high resolution capture with automatic, easy to use settings that make it the perfect choice for the HootBooth® Photo Booths.  

Q:  What are your photo booth kiosks made out of?

 A:   All HootBooth® Photo Booth kiosks are constructed with formed aluminum and are powder-coated to stand up in all kinds of environments - even outdoors.  The base is made of powder-coated steel and is designed for stability so you never experience any camera shake! 

 Q:  I see you offer photo booths with and without printers.  Why is that?  Won't I always need a photo printer?

A:  Most guests love to walk away from their photo booth session with a print in hand.  However, some of our HootBooth® Photo Booth customers already own a printer and don't need to purchase a new one at the time they purchase their new HootBooth® Photo Booth kiosk.   Also, if you are looking to purchase only a photo booth with 'social booth' features, which is a photo booth experience where the guest uploads their photo to social media sites like Facebook right after a photo booth session, you will not need to purchase a HootBooth® Photo Booth model that includes a printer.  Note that all of our photo booth kiosks include 'social booth' functionality so if you purchase a HootBooth® Photo Booth model that includes a printer you will also have the 'social booth' functionality included in the kiosk.

 Q:  Do you sell printers and print media?

A:  Yes we do!  We sell the Shinko/Sinfonia CS2 Dye-Sublimation Printer Model which is the world's smallest and fastest professional photo printer.  We also offer great pricing on replacement media for HootBooth Photo Booths that use this printer - only $99 per order of media (includes two rolls of media) which prints 600 4x6 prints and quick shipping!

 Q:  Can you tell me more about the social media functionality of all of the HootBooth® Photo Booth models?

A:  The social capabilities included in our software include built-in upload to Facebook, Twitter, Flickr and other social media sites. This allows your guests to automatically share photos online with other party guests and friends.  With the on-screen keyboard that is displayed on the touchscreen monitor, guest email addresses can also be entered after each session for marketing purposes.

 Q:  Do you offer financing of the HootBooth® Photo Booths?

A:  We offer great financing options through our partner, Quickspark Financial.  Financing through our financing partner is a great way to purchase your HootBooth® Photo Booth with very low out of pocket costs.  This option is great for established businesses that have been in business for one our more years.  Please click here to apply for financing.  

 Q:  Can photo booth kiosks be used for brand marketing, brand activation campaigns and other corporate type of promotional programs?  

A:  Yes, all HootBooth® Photo Booths and hashtag Instagram printers are a great way to promote your brand and company!  The photo print design can include your brand's logo, our software can collect emails to be used for lead generation and marketing nurture programs and the kiosk itself can even included a branded logo wrap.  Branded logo wraps begin at $500; call us for a custom quote.  And the Hoot#Hashtag Instagram Printer is the perfect way to engage your guests and audience at promotional events.  This innovate kiosk will live print Instagram and Twitter images that have been tagged with up to two (2) event hashtags and is a great reach to grow your social footprint!

 Q: Can the software be customized with my logo and other branding elements?

A:  Yes, please download the Software Branding Setup Guide here to reference the areas of the software where logos and branding elements can be added along with the pixel dimensions of the branding elements.

 Q:  I want to purchase a product from HootBooth® Photo Booth but don't feel comfortable placing an order online.  What are my options?

A:  Our shopping cart is hosted on a secure server which makes ordering online with us very safe.  However, we understand that not everyone wishes to use their credit card at an online store.  You are welcome to place your order by calling us at +1-800-518-HOOT (4668) to place your order over the phone.  If you wish to purchase via Paypal just give us a call or email us and we will send a payment link to you with this option.

Q: I wish to order a product from your store but do live overseas.  How do I place an order?

A:  Please call us at +1-800-518-HOOT (4668) to receive a customized shipping quote.  You may purchase via credit card or wire transfer.  

Q: i want to order online but I need it shipped to a different location than the one that my credit card is tied to.

A: We can only ship to the address that matches the address that your credit card is tied to.  If you wish to ship to a different address, we can take payment in the form of a bank draft and then ship to you at the address you request us to ship to.  Thank you for understanding; this is a fraud prevention measure.

 Q:  Do I have to pay state sales tax when I order online?

A:  Our business is based in Texas; therefore, we are required to collect sales tax (8.25% total state sales tax) on orders that are being shipped to Texas.  However, if you have a Texas state sales tax ID or a federal tax ID for your business, please call us to place your order so that we can confirm your sales tax ID.  You will then be able to place a tax-free order with HootBooth Photo Booth, either via your credit card or by our financing partner.

  Q:  How easy is the HootBooth ® Photo Booth to set up?

A:   All HootBooth® Photo Booth models are designed to be set up in five minutes!  It's as simple as attaching the photo booth kiosk to the base/stand part of the booth. Once that's done, just wheel it in place in front of your backdrop, plug it in and you're ready to roll!  

 Q:  Is HootBooth® Photo Booth a franchise model?  Will I have to pay a franchise fee?  Do I get to use the HootBooth® Photo Booth brand name?

A:  When purchasing a HootBoot®h Photo Booth you are not buying into a franchise model.  This means that outside of the items you purchase from us you will not be asked to pay us any percentage of sales or other fees to start your new photo booth business!  Likewise, because we are not a franchise model, you may not legally use our registered trademark name of HootBooth®, our logo or logotype, in your business venture.  

 Q:  What are the expenses incurred during a typical photo booth gig?

A:  The cost or printer supplies (ink and paper) will be the only cost incurred.  This is because with the integrated touch screen and voice prompts, no attendant is required - your guests can run the photo booth session themselves!  Note that the average cost of a 4x6 print with our integrated printer is $.17 cents per print (which includes media and print.) For a 4-hour photo booth rental, 40-100 prints is average, thus the total media expenses for a four 4-hour rental will be at most $17.00 per event.

 Q:  Do all HootBooth® Photo Booths save the images as digital files?

A:  Yes, in addition to printing the image and sending images to social sites, the HootBooth Photo Booth can be set up to save the image as a .jpg - both the individual image as well as the set of images shown in the final print.

 Q:  Can all HootBooth® Photo Booths take color and black & white images?

A:  All HootBooth® Photo Booth models captures images in color; these images can be printed as color or as black & white.

 Q:  What is your warranty policy for all of the HootBooth® Photo Booths?

A:  Hoot Booth Photo Booths are manufactured with a durable chassis and components/ hardware.  Please find our Product Warranty information here 

 Q:  Can you tell me about lead times for the HootBooth® Photo Booth once I place an order?

A:  Once your order is accepted, your photo booth will go in to production.  The standard lead time before shipping is 2-3 weeks.  Please allow up to 3-4 weeks from the time your order is placed to receive your shiny new HootBooth® Photo Booth.  

 Q:  What are the shipping costs for products?

A:  Shipping costs vary by product weight and shipping destination.  We offer FREE shipping on all photo booths and Instagram Printers when shipped to a location in the continental USA (note that we cannot ship to P.O. boxes.)  

 Q:  Can you ship HootBooth® Photo Booths and other products to an international location/address?

A: Please call us for a price quote at +1-800-518-HOOT (4668) if you are interested in placing an order that requires shipped internationally.  In order to comply with export regulations, we will need to gather information from you to complete the export papers and prepare an international shipping quote for you.  Once we have communicated the price quote for the international shipping and all of the paperwork is in order, we will process your order/transaction over the phone or via wire transfer.

Q:  What is the warranty and return policy for HootBooth® Photo Booths?

A:  Please read our warranty policy here.  HootBooth Photo Booth replaces items/components if they are defective or damaged and within the one year warranty period. Note that printers come standard with a one (1) year limited warranty. Please email us at warranty@hootboothphotobooth.com or call us at +1-800-518-HOOT (4668) to obtain an RMA tracking number as we cannot accept a return without an RMA tracking number.  Please read our returns policy here.

 

This Sales Agreement ("Agreement") is entered into by and between HootBooth Photo, LLC ("Company") and the customer (“Customer”) as stated in the sales invoice.


1. Sale of Photo Booth and Accessories. Customer hereby agrees to purchase from Company as set forth in the sales invoice, which is incorporated herein by reference. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

2. Price. The price and time for payment for the photo booth and accessories is as set forth in the attached Sales Order, which is incorporated herein by reference to this sales agreement.

3. Delivery. Company shall use its reasonable efforts to deliver the photo booth and accessories to Customer on the delivery date set forth in the sales invoice. Unless free shipping is provided, Customer shall pay all transportation, brokerage fees, customs fees, shipping and handling charges unless specified. Customer bears all risk of loss or damage to the photo booth and accessories after acceptance of delivery to the transportation shipping point.

4. Operation of the Photo Booth and Electronic Components. Customer shall be responsible for operation of the photo booth, printers or Instagram Printers in a reasonably competent manner and in compliance with the reference guides provided at time of purchase. Customer shall operate the electronic components including Canon camera and accessories, PCs or tablet computers, Sinfonia printer, and all other associated electronics in a reasonably competent manner and in compliance with the operation manuals of each individual electronic component. Customer shall comply with all applicable rules, laws, and regulations in connection with operation of the photo booth. Customer shall not use the equipment in any manner that could threaten the life or safety of any persons. Customer is responsible for all reasonable repairs due to its negligence of operation or resulting from Customer’s use of photo booth, printer or accessories.

5. Trademark Information. You agree that all of Company’s trademarks, trade names, service marks and other logos and brand features, and product and service names are trademarks and the property of Company. Without Company’s prior permission, you agree not to display or use in any manner the Company’s marks.

6. Disclaimers and Warranty.

(a) Company warrants to the original purchaser of photo booth, enclosures, printers and accessories for the one year Warranty Period as disclosed on our website. The Photo Booth, enclosures and printers will be free from structural defects in materials and workmanship. Minor cosmetic imperfections that do not impair the functionality of the photo booth, printers and accessories are a natural part of the powder coating process and are not covered in the warranty. All electronic components shall be subject to their own manufacturer’s warranty, and are not covered by the Company. The foregoing warranty on the photo booth, enclosures, printer and accessories is subject to the proper installation, operation and maintenance of the products in accordance with installation instructions and the reference guides supplied to Customer. Warranty does not include normal wear and tear on the products including paint chipping and denting. Customer must make warranty claims in writing within thirty days of the manifestation of a problem. Company's sole obligation under the foregoing warranty is, at Company's option, to repair, replace or correct any such defect that was present at the time of delivery.

(b) "Warranty Period" begins on the date the photo booth is shipped and continues for twelve (12) months.

(c) An authorized Company service representative must conduct any repairs under this warranty.

(d) Excluded from the warranty are problems due to accidents, misuse, misapplication, storage damage, negligence, normal wear and tear, or modification to the photo booth, enclosures, printer or its Electronic Components. Overclocking a PC by the customer or other PC modifications and removal of any serial numbers from the PC, printer or display will void the photo booth or printer warranty.

(e) Company does not authorize any person or party to assume or create for it any other obligation or liability in connection with the photo booth and other products except as set forth herein.

(f) THE WARRANTY IN SECTION 6(a) ABOVE IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

7. Limitation of Liability. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, OR USE INCURRED BY CUSTOMER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Statement of Business Opportunity. The Company makes no representations or claims as to the amount of revenue or earnings that the Customer could make in pursuit of this business opportunity. The Company imposes no on-going royalties or fees on the Customer’s business. This is not a franchise. There are no existing criminal or civil legal actions with respect to this business opportunity.

9. Non-Compete and Non-Disclosure.

(i) Beginning immediately and as a condition of their respective participation in this Agreement, each Party agrees to maintain the absolute confidentiality of any and all documentation and information, whether verbal or written, provided and/or disclosed by each Party to the other pertaining to Photo Booth, or otherwise pursuant to the terms and conditions of this Agreement (“Confidential Information”).

(ii) Each Party agrees to limit its disclosure of Confidential Information solely to those persons and any third party consultants who have a legitimate need to know the Confidential Information for the purpose of evaluating and providing products under this Agreement, and any such persons and shall prior to such disclosure be informed by the disclosing Party of the confidential and proprietary nature of the Confidential Information and shall agree in writing to comply with the terms of this Agreement, specifically including the confidentiality provisions.

(iii) Each Party agrees not to use the Confidential Information in any way detrimental to the other Party.

(iv) Notwithstanding the foregoing, Confidential Information may be disclosed by the Receiving Party if required by any governmental or regulatory authority or court or otherwise by law, provided that the disclosing Party being required by any court or legislative or administrative body to disclose any Confidential Information shall first provide the non-disclosing Party with prompt written notice of such requirement in order to afford the non-disclosing Party an opportunity to take whatever actions it deems appropriate including intervening in any proceeding and seeking an appropriate protective order. If the non-disclosing Party is unable to obtain or does not seek a protective order and the disclosing Party, in the opinion of its counsel, is compelled to disclose the Confidential Information, disclosure of the information will not be deemed to be a violation of this Agreement, provided, however, that the disclosing Party shall disclose to the person compelling disclosure only that part of the Confidential Information as is required by law to be disclosed.

(v) Each Party will promptly notify the other party in writing if any information comes to its attention which may indicate that there was or is likely to be a loss of confidentiality of any aspect of the Confidential Information. Such Party shall use reasonable efforts to retrieve the lost or wrongfully disclosed Confidential Information and to prevent further unauthorized disclosure or loss of any Confidential Information.

(vi) Upon any termination of this Agreement, or at any other time as may be requested in writing by either Party, the Confidential Information shall be handled pursuant to this Agreement.


10. Indemnification. Customer agrees to indemnify, defend and hold harmless HootBooth Photo, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

(a) This Agreement, and all matters arising out of or relating to it, shall be governed by the laws
of the State of Texas (exclusive of conflict of laws principles), and shall be executed in Travis County, Texas.

(b) Any legal action or proceeding relating to this Agreement shall be instituted solely in a state or federal court in Travis County, Texas. Company and Customer agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

(c) All notices, including notices of address change, required to be sent hereunder shall be in writing and shall be deemed to have been given when mailed by first class mail or by fax to the address listed on Sales Order.

(d) Unless noted in the invoice, prices for photo booth and other products listed on our website are exclusive of all city, state and federal taxes, including, without limitation, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes. Customer agrees to pay such taxes directly or to reimburse Company for all such taxes, whether imposed on Customer required to be collected by Company, or imposed on products or on Customer in connection with this sale. Wherever applicable, such tax or taxes shall be added to the invoice as a separate charge on invoiced separately. Customer agrees to pay all personal property taxes that may be levied against photo booths and other products after delivery.

(e) In the event any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force.

(f) The waiver by either party of any default or breach of this Agreement shall not constitute a waiver of any other or subsequent default or breach. Except for actions for non- payment or breach of Company's proprietary rights, no action, regardless of form, arising out of or in connection with this Agreement may be brought by either party more than one year after the cause of action has accrued.

(g) Customer agrees to comply fully with all relevant export laws and regulations of the United States ("Export Laws") to assure that the Equipment is not (1) exported, directly or indirectly, in violation of Export Laws; or (2) intended to be used for any purposes prohibited by the Export Laws. Customer agrees that the Equipment will only be used or operated in the United States and other territories approved in writing by Company.

(h) Company is an independent contractor; nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties.

(i) This Agreement constitutes the complete agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements, understandings, representations, discussions, proposals, literature, and the like, written or oral. This Agreement may not be modified or amended except in a writing signed by a duly authorized representative of each party; no other act, document, usage or custom shall be deemed to amend or modify this Agreement. It is expressly agreed that the terms of this Agreement shall supersede the terms in any Customer purchase order or other ordering document.

(j) In any proceeding brought to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to recover its attorneys' fees and costs incurred.

(k) This Agreement shall be construed as to its fair meaning and not strictly for or against either party.

(l) Company shall not be deemed to be in default of any provision of this Agreement, or for failures in performance, resulting from acts or events beyond its reasonable control. Such acts shall include but not be limited to acts of God, civil or military authority, civil disturbance, war, strikes, fires, other catastrophes, labor disputes, parts shortages, or other events beyond Company's reasonable control.

(m) This Agreement is not assignable, directly or indirectly, by Customer.

(n) This Agreement may be executed in counterparts, including by electronic delivery and fax.