FAQ for HootBooth® Photo Booth

FAQ for HootBooth® Photo Booth

Q:  Can you tell me about your company, HootBooth® Photo Booth?  

A:  HootBooth® Photo Booth is a manufacturer of photo booth kiosk made in USA! Our company is comprised of photographers, technology and business professionals who have been renting and selling photo booth equipment for over five years. 

Q:  I see you offer several categories of photo booths.  What are the main differences?

A: The HootBooth® DSLR EventPRO Photo Booths are our most advanced photo booths for event pros. This line of photo booths prints photos super fast with the optional integrated printer. The professional DSLR Canon camera is very high end at 24 Megapixels (MP) and the ring light flash creates amazing photos - no beauty filter needed! The advanced photo capabilities include video, SloMo (slow motion), animated green screen, face morphing features and more.

The HootBooth® DSLR EventPRO+ Photo Booth is designed with advanced photo booth features for event professionals and marketing activations. Key features of this photo booth include a 17" shatterproof display with a super bright display, social media posting of digital photos, green screen removal, animated GIF, animated green screen, video, slow motion (Slomo) video, photo printing (with the optional printer) and more. This full featured photo booth weighs only 61 lbs. and can be set up in 5 minutes using tool-less assembly.

The HootBooth® DSLR EventPRO Augmented Reality Photo Booth weighs only 27 lbs. and is ideal for event professionals wanting to offer augmented reality lenses (filters) from Snapchat to their photo booth lineup. Other great features of this product include seamless social media sharing of digital photos, green screen removal, animated GIF, animated green screen, video, slow motion (Slomo) video, photo printing (with the optional printer) and more.

The HootBooth® ILLUMIN8 iPad Photo Booths are social sharing powerhouses! They capture popular image types that are a blast to share on social media including Animated GIF, Boomerang photos, Burst photos and more! Guests can add digital props to both still images and Animated GIF photos - just like Snapchat! It's easy to add branded overlays to images and GIF photos - perfect for corporate events and brand activations. The images can be easily shared via social media, text (SMS) and email. Photo printing is supported; note that an extra PC is required to serve as a dedicated print server. A strong wireless connection is also required for photo printing. (iPad not included.) 

We offer several versions of ILLUMIN8 iPad Photo Booths including the popular ILLUMIN8+designed for the 10.5" version of the iPad Pro and the incredible 3.5 lb. ILLUMIN8 ROVR photo booth, which is designed to bring the photo booth experience directly to guests at events such as festivals, concerts, activations and more.

We also offer the HootBooth® Hashtag Instragram Printer kiosk which is the latest innovation in photo booth technology. This completely integrated kiosk provides event guests with live printing of Instagram and Twitter images that have been photographed with event guests' phones and hashtagged with up to two (2) event hashtags! This new offering allows event professionals the ability to offer two completely different types of photo fun for party events or marketing promotional events thus doubling your revenue per event!

Q:  What type of software package(s) are installed on your products? 

A:   We offer easy-to-use software that comes preloaded on all HootBooth® Photo Booth products.  Our software package includes pre-designed templates, a template builder for your custom templates and social booth functionality built right in!  For our HootBooth® EventPRO models, the photo booth software includes advanced features such as animated GIF, video, slow motion (slomo) video, sketch, comic and other fun photo booth filters!  If you wish to use another PhotoBooth software program, you may replace the installed software package with the photo booth software package of your choice. Our Hootbooth® Hashtag Instagram Printer kiosk comes preinstalled with an easy to use software product that pulls in Instagram and Twitter image feeds that have been tagged with an event's unique hashtag (up to 2 hashtags) and allow for either print on demand through the kiosk or 'live printing' where all hashtag images are printed.  When offering an event with a 'live printing' feature, we recommend utilizing an attendant to place the prints on a 'Hashtag Wall' for guests to find their print to take home.

Q:  What type of support do you offer on your photo booths?

A:  All HootBooth® Photo Booths come standard with lifetime phone, email and knowledge base support and 30 days of HootHelp which is our free remote technical support for getting started and trouble shooting once you receive your new HootBooth® Photo Booth. With your permission, we will log in to the PC on your HootBooth from our offices; our HootHelp service includes live tutorials for printing and social features, assistance in personalizing your photo booth screens and printing templates with your logo and general Q&A and troubleshooting for the first 30 days.  You will always have the option to purchase a 1 Year Remote Support subscription for $599 to continue the HootHelp remote support service. 

Q:  How easy are HootBooth® Photo Booths to set up?

A:   All HootBooth® Photo Booth models are designed to be set up in only five minutes!  It's as simple as attaching the photo booth kiosk to the base/stand part of the booth. Once that's done, just wheel it in place in front of your backdrop, plug it in and you're ready to roll! 

Q:  What type of DSLR camera is integrated into the HootBooth® Photo Booths that come standard with DSLR cameras?

A:   Our EventPRO photo booths include a professional 24.2 megapixel Canon EOS SL2 DSLR camera with a 18-55mm f/3.5–5.6 IS STM manual focus lens.  We have standardized on this camera model as it offers 'LiveView' capability - a necessity for our photo booth system, high resolution capture with automatic, easy to use settings that make it the perfect choice for the HootBooth® Photo Booths. 

Q:  What are your photo booth kiosks made out of?

A:   All HootBooth® Photo Booth kiosks are constructed with formed aluminum and are powder-coated to stand up in all kinds of environments - even outdoors. The bases are made of powder-coated steel and designed for stability so you never experience any camera shake! 

Q:  I see you offer photo booths with and without printers.  Why is that?  Won't I always need a photo printer?

A:  Many guests love to walk away from their photo booth session with a print in hand.  However, some of our HootBooth® Photo Booth customers already own a printer and don't need to purchase a new one at the time they purchase their new HootBooth® Photo Booth kiosk.  Also, 'social media' photo booths are very popular where guests upload the digital image to social media or share it with others from their phone. Note that all of our photo booth kiosks include 'social booth' functionality so if you purchase a HootBooth® Photo Booth model that includes a printer you will also have the 'social booth' functionality included in the kiosk.

Q:  Do you sell printers and print media?

A:  Yes we do!  We sell the Shinko/Sinfonia CS2 Dye-Sublimation Printer Model which is the world's smallest and fastest professional photo printer.  We also offer great pricing on replacement media for HootBooth Photo Booths that use this printer - only $99 per order of media (includes two rolls of media) that prints 600 4x6 prints and quick shipping!

Q:  Do you offer financing of the HootBooth® Photo Booths?

A:  We offer great financing options through our finance partner, Faastrak, which is a great way to purchase your HootBooth® Photo Booth with very low out of pocket costs. Please click here to apply for financing.  

Q:  Can photo booth kiosks be used for brand marketing, activation campaigns and other corporate promotional campaigns?  

A:  Yes, all HootBooth® Photo Booths and hashtag Instagram printers are a great way to promote your brand and company! The photo print design can include your brand's logo, our software can collect emails to be used for lead generation and marketing nurture programs and the kiosk itself can even included a branded logo wrap.  Branded logo wraps begin at $500; call us for a custom quote.  And the HooBooth® Hashtag Instagram Printeris a great way to engage your guests at promotional events. This innovate kiosk will live print Instagram and Twitter images that have been tagged with up to two (2) event hashtags and is a great reach to grow your social footprint!

Q: Can the software be customized with my logo and other branding elements?

A:  Yes, all of our DSLR photo booths, iPad Photo Booths and hashtag printers allow you to add logo overlays and other branding elements to the attract screen and photo booth print templates.

Q:  I want to purchase a product from HootBooth® Photo Booth but don't feel comfortable placing an order online.  What are my options?

A:  Our shopping cart is hosted on a secure server which makes ordering online with us very safe. However, we understand that not everyone wishes to use their credit card at an online store. If you prefer, you may pay via wire transfer or PayPal. Please call us at +1-800-518-HOOT (4668) or send an email to sales@hootboothphotobooth.comto utilize one of these options.

Q: I want to order a product from your store but do live overseas.  How do I place an order?

A:  Please call us at +1-800-518-HOOT (4668) to receive a customized shipping quote. You may purchase via credit card or wire transfer.  

Q: I want to order online but I need it shipped to a different location than the one that my credit card is tied to.

A: We can only ship to the address that matches the address that your credit card is tied to.  If you wish to ship to a different address, we can take payment in the form of a bank draft and then ship to you at the address you request us to ship to.  Thank you for understanding; this is a fraud prevention measure.

Q:  Do I have to pay state sales tax when I order online?

A:  Our business is based in the state of Texas; therefore, we are required to collect sales tax (8.25% total state sales tax) on orders that are being shipped to Texas.  However, if you have a Texas state sales tax ID or a federal tax ID for your business, please call us to place your order so that we can confirm your sales tax ID.  You will then be able to place a tax-free order with HootBooth Photo Booth, either via your credit card or by our financing partner.

Q:  If I order a photo booth or hashtag printer from you do I get to use the HootBooth® Photo Booth brand name?

A:  No. As we are not a franchise, you may not legally use our registered trademark name of HootBooth®, our logo or logotype, in your business venture.  

Q:  What are the expenses incurred during a typical photo booth gig?

A:  The cost or printer supplies (ink and paper) and services for social media uploads will be the only cost incurred. Note that the average cost of a 4x6 print with our printer is $.17 cents per print (which includes media and print.) For a 4-hour photo booth rental, 40-100 prints is average, thus the total media expenses for a four 4-hour rental will be at most $17.00 per event.

Q:  Do all HootBooth® Photo Booths save the images as digital files?

A:  Yes.

 Q:  Can all HootBooth® Photo Booths take color and black & white images?

A:  All HootBooth® Photo Booth models captures images in color; these images can be printed as color or as black & white.

Q:  What is your warranty policy for all of the HootBooth® Photo Booths?

A:  HootBooth® Photo Booths include a 1 year limited warranty. The are manufactured with a durable chassis and components. Please find our Product Warranty information here 

Q:  Can you tell me about lead times for the HootBooth® Photo Booth once I place an order?

A:  Once your order is accepted, your photo booth will go in to production.  The standard lead time before shipping is 2-3 weeks. Please allow up to 3-4 weeks from the time your order is placed to receive your shiny new HootBooth® Photo Booth. Many times we will be able to ship sooner. If you are wanting to receive your photo booth by a specific date, please call us to discuss.

Q:  What are the shipping costs for products?

A:  Shipping costs vary by product weight and shipping destination. You may add a photo booth to the shopping cart to see the price for your destination. Please contact us to obtain a shipping quote for delivery outside the continental US.

Q:  Can you ship HootBooth® Photo Booths and other products to an international location/address?

A: We can in most instances. Please email us at sales@hootboothphotobooth.com or call us for a price quote at +1-800-518-HOOT (4668) if you are interested in placing an order that requires international shipping. In order to comply with export regulations, we will need to gather information from you to complete the export papers and prepare an international shipping quote for you. Once we have communicated the price quote for the international shipping and all of the paperwork is in order, we will process your order/transaction over the phone or via wire transfer.

Q:  What is the warranty and return policy for HootBooth® Photo Booths?

A:  Please read our warranty policy here.  HootBooth® Photo Booth replaces items/components if they are defective or damaged and within the one year warranty period. Note that printers come standard with a one (1) year limited warranty. Please email us at warranty@hootboothphotobooth.com or call us at +1-800-518-HOOT (4668) to obtain an RMA tracking number as we cannot accept a return without an RMA tracking number.  Please read our returns policy here.